Terms Of Use

ACCESS YOUR LIFE IS PROVIDED TO YOU BY: 

Company Name: Access Your Life Limited 

Correspondence Address: Newlands, Mundy Bois Road, Egerton, Ashford, Kent, TN27 9ER 

Registered Office: The Old Mill House, The Stream, Ditton, Aylesford, Kent, NE20 6AG 

Registered In: England & Wales 

Company Number: 11180827 

VAT Registration: 483 6869 

Email: [email protected] 

Phone: 07787227778 

Welcome to Access Your Life (AYL). AYL is a privately owned company that markets and services products and services in England and Wales. 

By using our website, www.accessyourlife.co.uk, and any associated services, applications, or tools – whether online, over the phone, via email, or in person – you agree to the following Terms of Use, including linked documents and policies. These terms: 

– Form a legally binding agreement between you and Access Your Life Limited. 

– Are governed by and construed in accordance with the laws of the United Kingdom. 

– Became effective on February 1, 2025, for existing users and upon acceptance for new users. 

– Are accepted by checking the “Read and Understood” box when submitting any of our forms prior to using our support services. 

– Are designed to ensure that AYL remains accessible to all users. 

CONDITIONS OF USE FOR ACCESS YOUR LIFE: 

You are solely responsible for all information submitted to AYL through our forms prior to using our support services, and for any consequences that may arise from the information provided. As a result, we reserve the right to: 

– Delete any information we deem inappropriate or in breach of these terms. 

– Remove any and all publicly associated information, including reviews, preloved adverts, blogs, and hosted or shared content, if we believe you have violated these Terms of Use or engaged in suspicious behaviour. 

– Issue warnings, restrict, or terminate your access to our services if we believe you have violated these Terms of Use or have acted suspiciously. 

– Inform other AYL users and partnered professionals who have contacted you and recommend that they exercise caution. 

– Seek legal advice from relevant professionals and/or local authorities if we believe you are breaching these Terms of Use or behaving suspiciously. 

– Make a safeguarding report if we believe your information indicates a risk to your mental or physical wellbeing, or that of others. 

ABUSING ACCESS YOUR LIFE: 

When submitting any of our forms and using our support services, you are solely responsible for ensuring that you do not: 

– Violate any UK laws. 

– Violate the letter or spirit of all our policies. 

– Provide inaccurate, inappropriate, misleading, or harmful information. This includes information that could be perceived as threatening, abusive, defamatory, obscene, indecent, false, offensive, racist, or ableist. 

– Copy, modify, or distribute AYL’s content, information, or services without permission from the relevant content owner, author, and AYL. 

– Use automated means to access or collect AYL’s content, information, websites, services, applications, or tools. 

– Distribute spam, chain letters, viruses or harmful technologies that could impact AYL, its users, partnered professionals, or their interests. 

– Place an unreasonable load on our infrastructure or interfere with the proper operation of AYL. 

– Bypass any measures implemented to prevent or restrict access to AYL. 

– Disassemble, decompile, reverse engineer, or otherwise attempt to discover any source code contained in AYL. 

– Reproduce, copy, sell, resell, or exploit any aspect of AYL (other than your own content) for any purpose. 

– Encourage AYL to directly recommend or sell any counterfeit items to its users or partnered professionals. 

– Encourage AYL to work with entities that operate in violation of applicable laws. 

– Infringe on the copyright, trademark, or other rights of third parties. 

– Harass, abuse, or stalk AYL team members, users, or partnered professionals. 

DATA PROTECTION: 

AYL is committed to providing content, information, websites, services, applications, and tools that are fully functional, safe, appropriate, and accessible to users of all ages and abilities. We are also dedicated to protecting your privacy. 

All content, data, and personal information collected through our forms, support services, and other applications or tools – whether online, over the phone, via email, or in person – are handled in accordance with our ‘Privacy Policy’. This means that: 

– Your content, data, and personal information are accessible only to a limited number of AYL team members, consisting of a small group of employees and carefully vetted volunteers. 

– Your personal information is disclosed only to third parties offering a product or service you have requested or that we have recommended. Whenever possible, AYL team members will inform you when and with whom your information is shared and request additional permission before doing so. 

– Your content, data, and personal information are collected, transferred, stored, and used by AYL on servers located in the United Kingdom. 

– We are not obligated to monitor your content, data, and personal information, but we make every effort to do so and encourage you to report any issues, offensive content, or policy violations using the contact information provided in the ‘Access Your Life Is Provided To You By’ section. 

– We are not responsible for the quality, safety, or legality of the content, data, and personal information you provide. This includes anything that may be unlawful, threatening, abusive, defamatory, obscene, or indecent or that violates or infringes upon anyone’s rights. 

– All images, videos, and direct links created, submitted, or published by AYL team members, users, and partnered professionals are protected under copyright laws and international treaties. 

Please note that by providing us with content – whether online, over the phone, via email, or in person – you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise all copyright, publicity, trademark, design, database, and intellectual property rights to that content. This includes usage in any current or future media, and all websites, services, applications, and tools that are part of the AYL community. Additionally, you waive all moral rights you have in the content to the fullest extent permitted by law. 

USING OUR SERVICES: 

Equipment Services – Designed to help you source the best mobility equipment for your unique needs and preferences. To access this service, please submit an Equipment Request Form through our website or contact our Case Manager using the details below. Once we receive your submission, our Case Manager will be in touch to offer comprehensive support. This includes helping you identify suitable products, arranging home demonstrations, and connecting you with a local partnered professional who can process and fulfill your order. Additionally, if needed, our Case Manager can assist you in raising funds through our Grant Assistance Scheme (GAS). 

To access this service (GAS), please contact our Case Manager using the information below. If you’re a suitable candidate, they will ask you to submit a short supplementary Grant Assistance Form through a direct link they will provide via email. Please note that this form is not publicly accessible on our website to prevent unsuitable applications. Once we receive your submission, our Case Manager will ask you to pay for your preferred payment package. 

Due to high demand, you may be placed on a waiting list at this point. However, if you are currently receiving end-of-life or palliative care, your application will be fast-tracked and prioritised. 

When our Case Manager is available, they will be happy to assist you in raising funds for the equipment you have identified, trialled, and discussed with a local partnered professional after submitting your Equipment Request Form. We will work with you to develop a tailored fundraising strategy based on your details. This may include identifying suitable grants, assisting you with application writing, and helping you create and grow a crowdfunding page. The amount of grant funding you may receive depends on meeting specific eligibility criteria set by our partner charities. Eligible AYL users typically receive between £2,000 and £3,000 in grant funding by applying to multiple charities. Please note that this process can take three to six months, as each charity has different application deadlines. For users with a fundraising goal between £2,000, we can only offer a combined fundraising approach. For users with an annual household income exceeding £35,000, we can only offer a crowdfunding approach. 

By completing the Grant Assistance Form and paying for our support, you agree to and understand the following information: 

– You can only access this service from AYL when purchasing from one of our partnered professionals. 

– You will need to be open to discussing financial information with AYL to apply for funding. 

– Your chosen payment package fee is not refundable and must be paid upfront. You can also upgrade from one tier to another if required at any point by paying the upgrade fee, which is the difference between the chosen tiers. 

– AYL cannot guarantee successful sourcing of financial support. 

– We will only ask you to complete application forms for charitable grants where you have a strong chance of success. 

– We do not determine the eligibility criteria for charitable grants available to AYL users. The decision on who receives funding rests solely with the individual charities. 

– Many of these charities also require an independent supporting letter from a Physiotherapist or Occupational Therapist for AYL to apply for funding on your behalf. If you do not have a supporting letter, AYL can arrange for a private supporting letter from a partnered professional at an additional cost. 

– All our advice, application templates, and guide booklets are based and modified around cases where applicants have previously succeeded in acquiring funding grants via AYL. 

– If your fundraising goal exceeds £2,000, we can only offer a combined fundraising approach. 

– If your annual household income exceeds £35,000, we can only offer a crowdfunding approach. 

– If you receive UK benefits, there are restrictions on withdrawing funds raised through charity grants or crowdfunding directly into your personal bank account if the total amount exceeds your benefits bank account threshold (usually £6,000). However, Access Your Life (AYL) can hold these funds on your behalf and will implement a three-way agreement between AYL, yourself, and the relevant partnered professional to ensure the security of your money. 

AYL Case Manager: Isobel Jones 

Email: [email protected] 

Phone: 07594650130 

Working Hours: Usually between 10am and 4pm GMT, Monday to Friday 

Equipment Review Directory – Designed to assist you in making well-informed medical equipment purchases. This valuable resource goes beyond sales pitches and potentially irrelevant online information, empowering you to base your decisions on clinical requirements and lifestyle considerations. We’re currently updating this service as part of our new website development and will share more information with you soon. 

Preloved Rehoming Service – Designed to assist you in finding suitable new homes for any unwanted medical equipment in good condition. Additionally, we can provide referrals to professionals who can service your equipment before you sell it. We’re currently updating this service as part of our new website development and will share more information with you soon. 

Community Blog – Designed to share diverse perspectives on disability-related topics. Our posts are written by a mix of AYL team members, community users, and guest writers from the disability industry. We’re currently updating this service as part of our new website development and will share more information with you soon. 

FEES: 

All our fees are quoted in Pounds Sterling (£) and are subject to change. Any adjustments will be posted on our website and communicated to potential users of our paid services as necessary. We may also offer temporary fee changes for promotional events or new service launches, which will be effective immediately upon announcement. 

Regardless of the paid services you use, you are responsible for paying all fees when due. Failure to do so may result in limitations to your service access, as permitted under these Terms of Use or by law. We may use other collection methods to recover fees for failed payments or past-due accounts. 

Most of the fees listed in the ‘Public Services’ section are for our support services, as AYL primarily refers our users to partnered professionals for their purchasing needs. However, we occasionally offer a small selection of disability-related products for sale during events and collaborations. Additionally, we can sell mobility equipment directly to users in areas of the UK with limited resources, currently only in the North East. For further details, please refer to our ‘Direct Sales & Returns Policy’. 

PUBLIC SERVICES: 

We offer a range of public services, including: 

Equipment Services – This service is initially free for all users who submit an Equipment Request Form. Our Case Manager will then assist you in sourcing products that meet your individual needs, arranging home demonstrations, and connecting you with a local partnered professional to process and fulfil your order. 

If you can purchase the equipment yourself, your local partnered professional will oversee the payment process. If you cannot, you will be referred to our Grant Assistance Scheme (GAS), where our Case Manager will work with you to acquire the necessary funding through charity grants and/or crowdfunding. 

For this service, we charge a minimal upfront fee (see below) based on the amount of money you need to raise. However, our partnered professionals will either deduct the initial fee from the total order price or offset it with a supplier discount, making it free for users to access in the long run. Our GAS Tiers are as follows: 

Tier 1 Fee £60: Aiming to raise up to £1,000 through grant applications and/or crowdfunding, with 2 hours of support. 

Tier 2 Fee £120: Aiming to raise up to £2,500 through grant applications and/or crowdfunding, with 4 hours of support. 

Tier 3 Fee £180: Aiming to raise over £2,500 through grant applications and/or crowdfunding, with 6 hours of support. 

Additional OT Fee £150: This is available for users who require a support letter from an Independent Occupational Therapist for a charity grant application and do not currently have access to one. 

Equipment Review Directory – This service is free for users to access and contribute to as a resource. We’re currently updating this service as part of our new website development and will share more information with you soon. 

Preloved Rehoming Service – This service is free for users to advertise and browse preloved items for sale. The seller is responsible for organising the payment and outlining purchasing conditions. We’re currently updating this service as part of our new website development and will share more information with you soon. 

Community Blog - This service is free for users to access as a resource and contribute to as a guest author. We’re currently updating this service as part of our new website development and will share more information with you soon. 

COMMERCIAL SERVICES: 

We offer a range of commercial services, including: 

Equipment Reviews – We do not accept payment for product reviews, as we aim to provide users with unbiased feedback. However, we are able to review gifted or loaned products, which is especially popular among our partnered professionals during product launches. 

Sponsored Blog Posts – We only charge for individual or multiple blog posts when they are authored by our partnered professionals and promote products or services that we believe are both relevant and valuable to you. 

Inclusive Marketing & Content Creation – We offer a range of paid bundles to support our partnered professionals in creating and delivering impactful marketing materials suited to their target audience and marketing goals. 

Public Speaking – We have several AYL team members available for speaking engagements. If applicable, you will also be required to cover travel, accommodation, care expenses, and the speaking fee. 

Please Note – You will be contacted for approval before AYL publishes all collaborative content. You will receive copies of all reviews, images, videos, and posts, which you can freely use and repurpose upon completion. Any content, including Fliss (Lauren’s Assistance Dog), will require further approval from Canine Partners before publishing. 

We are updating our commercial services and price list as part of the development of our new website. If you’d like us to contact you when these services are available again, please use the information at the top of this page. 

THIRD-PARTY: 

The Rights of Third Parties Act 1999 outlines the specific circumstances under which a third party can enforce contract terms. Given the high number of partnered professionals we collaborate with, it’s important that you familiarise yourselves with this information. For further details, please refer to our ‘Third-Party Policy’. 

SAFEGUARDING: 

This is to safeguard all children and adults who use AYL’s services. The safety and well-being of our users are at the heart of everything we do, and any form of abuse is unacceptable. 

This policy applies to all individuals working on behalf of AYL, including team members, partnered professionals, and any other individuals or organisations associated with our company. 

Legal Framework – This policy has been developed based on legislation, policy, and guidance that seeks to protect children and adults across the UK. A summary of the key legislation and guidance is available from: 

– nspcc.org.uk/childprotection 

– learning.nspcc.org.uk/safeguarding-child-protection/children-from-black-asian-minoritised-ethnic-communities 

– learning.nspcc.org.uk/safeguarding-child-protection/lgbtq-children-young-people 

– learning.nspcc.org.uk/safeguarding-child-protection/deaf-and-disabled-children 

– learning.nspcc.org.uk/safeguarding-child-protection-schools/safeguarding-children-with-special-educational-needs-and-disabilities-send 

Our Beliefs – Children and adults should never experience abuse of any kind. All children and adults, regardless of age, disability, race, religion or belief, gender reassignment, sex, or sexual orientation, have an equal right to protection from all types of harm or abuse. Some children and adults are additionally vulnerable because of the impact of previous experiences, physical limitations, communication needs, or other issues. 

Our Principles – The welfare of children and adults is paramount in all our work and decisions. We are responsible for promoting their welfare, keeping them safe, and protecting them. Extra safeguards may be needed to protect children who are additionally vulnerable to abuse. 

Our Commitments – Valuing, listening to, and respecting all children and adults whilst also ensuring they know where to seek help if they have a concern by: 

– Appointing a nominated safeguarding lead (see information below) for children and adults. 

– Adopting child and adult safeguarding practices through our content, information, websites, services, applications, tools, policies, and procedures. 

– Providing effective management for all AYL team members through supervision, support, training, and quality assurance measures so everyone understands and adheres to our policies and procedures. 

– Recruiting and selecting AYL team members safely by completing all necessary safeguarding checks. 

– Recording, storing, and using information professionally and securely, in line with Data Protection within our Terms of Use. 

– Using our safeguarding policy to share concerns and relevant information with appropriate agencies and services. 

– Following the procedures outlined in these Terms of Use to appropriately manage allegations against AYL team members. 

– Creating and maintaining an anti-bullying environment for AYL’s team members, users, and partnered professionals. 

Nominated Safeguarding Lead: Felix Ledger-Beadell 

Email: [email protected] 

Phone: 07787227778 

Other Information: NSPCC Helpline, 0808 800 5000 

REPORTING AN INFRINGEMENT: 

Regarding potential intellectual property infringements, if you believe Access Your Life (AYL) is infringing on your intellectual property rights, please request a Notice of Infringement Form using our contact information in the “Access Your Life Is Provided To You By” section.  

Please be advised that this form is intended solely for the rightful owners of the intellectual property in question to help them identify if their copyright, trademark, or other intellectual property rights are violated. 

To submit the form, you must prove that you are the intellectual property owner or their authorised representative and provide relevant information to help AYL identify the infringement. Once we receive your submission, you must submit any future infringement reports to AYL using the contact information in the “Access Your Life Is Provided To You By” section. 

DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY: 

The content, information, websites, services, applications, or tools outlined in these Terms of Use are intended for general information purposes only. 

Whilst we endeavour to keep the content, information, websites, services, applications, or tools up to date and correct, AYL makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability. 

Therefore, AYL is not liable for any false, inaccurate, inappropriate, or incomplete content, information, websites, services, applications, or tools. 

We also cannot guarantee to provide continuous, error-free, and secure access to our content, information, websites, services, applications, and tools, but we make every effort to do so and encourage you to report any issues using the contact information provided in the ‘Access Your Life Is Provided To You By’ section. 

However, AYL is not responsible or liable for these technical issues – or others beyond its control – or for any loss or damage arising from the use of, access to, or inability to use or access our content, information, websites, services, applications, or tools. 

Our content, information, websites, services, applications, and tools contain links to external websites that are not under our control. By clicking these links, you will access a third-party site, which AYL does not control and accepts no liability for any materials, products, or services available on these external websites. 

Our content, information, websites, services, applications, and tools also contain information, opinions, and advice expressed by users and partnered professionals that do not reflect the opinions of AYL. Therefore, AYL is not responsible for the accuracy of any information, opinions, and advice not supplied by AYL team members. Please remember that any information, opinions, and advice may have been accurate at the time of submission or publication but will not necessarily remain so. 

AYL follows the BBC moderation house rules when determining if comments should be published.  

These disclaimers and exclusions shall be governed by and construed in accordance with English law. Whilst precautions are taken to detect computer viruses and ensure security, AYL cannot guarantee that our content, information, websites, services, applications, and tools are virus-free and secure. 

AYL is not liable for any loss or damage that may occur as a result of a virus or breach of security. While we make every attempt to secure personal data, we cannot accept responsibility for any unauthorised access to or loss of personal information beyond AYL’s control. The above disclaimers do not limit liability in relation to death or personal injury arising from AYL’s negligence. 

Please refer to the ‘Data Protection’ section for information. 

RELEASE: 

If you have a dispute with one or more AYL users, you release our company, team members, partnered professionals, and any other individuals or organisations associated with our company from all claims, demands, and damages (actual and consequential) of every kind and nature, known or unknown, arising out of or in any way connected with such disputes. 

RESOLUTION OF DISPUTES: 

If a dispute arises between you and AYL, we strongly encourage you to contact us directly to seek a resolution using the information at the top of this page. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation. 

GOVERNING LAW & JURISDICTION: 

This Agreement is governed by and construed in accordance with the laws of England and Wales. Any claim or dispute against AYL (legally known as Access Your Life Limited) will be resolved in the courts of England and Wales, and both you and AYL agree to submit to the exclusive jurisdiction of these courts. For claims within the jurisdiction of a County Court, you and AYL agree to submit to the jurisdiction of the County Court of Wandsworth. 

Our failure to enforce any provision does not waive our right to do so later. If a court invalidates any terms, the remaining terms will still apply. We may automatically assign this agreement at our discretion, as per the notice provision below. 

Except for notices concerning illegal or infringing content, you must directly send notices via the information at the top of this page. We will send notices to you via the personal information stored on our servers, such as email address or phone number. Notices sent by registered mail are considered received five days after mailing. 

LIMITATION OF LIABILITY: 

To the extent permitted by law, you will not seek to recover any consequential, lost profit, special, indirect, or incidental damages from any Disclaiming Distributor. 

If you have any comments, questions, or requests regarding this policy, please contact us directly using the information at the top of this page. 

UPDATES TO THIS POLICY: 

This policy is subject to change at any time. Any updates will be effective immediately upon publication on our website. For existing users of our support services, changes will take effect 30 days after the update notification. No other amendment to this policy is effective unless it is in writing and signed by both the company and the user.